Returns Policy

We love our Rockwear products and we hope you love them just as much. We understand that shopping online can sometimes be a bit tricky and that sometimes you may need to return or exchange a product once you have your purchase.

AUSTRALIAN DOMESTIC RETURNS

Please note that the online store is unable to accept returns or exchanges for products purchased in store. Anything purchased in store is only able to be returned to any of our physical stores at this time. If you have purchased online, you are able to return your items via any of the below options.

RETURNS IN STORE

Rockwear offers free returns or exchanges to any of our stores Australia wide for purchases made online using Credit Card, PayPal & AfterPay payment methods. Please bring the receipt received with your order and ensure the garment is unworn & still has swing tags attached.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase. 

In the event of having no receipt and/or a missing swing tag, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.

RETURNS BY POST – REFUND ONLY

ParcelPoint – our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience. Please note that Parcel Point is a separate company to Rockwear and we are unable to assist with any Parcel Point inquiries.

Simply follow the steps below

  1. Go to parcelpoint.com.au/rockwear Follow the online process to book your return and print a shipping label. You can choose to return your parcel at at ParcelPoint store or any post office.
  2. Package your item(s) into the original parcel packaging or suitable new packaging.
  3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  4. Post your parcel back to us, by taking it to your ParcelPoint store or post office.

All ParcelPoint deliveries are tracked and include email proof of sending. Please allow up to 4 weeks for your return to be delivered to Rockwear from Parcel Point. 

Post Office – take your parcel to any post office and return it using a trackable service so that you have proof of your return. Costs will vary depending on your location and the weight of your parcel. 

Rockwear Online Returns Address
Rockwear Returns
Unit 5/3 Anisar Court
Molendinar QLD 4214

For customers who are unable to return to a Rockwear store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

Please note that we do not offer free returns postage for ‘change of mind’ or ‘wrong size ordered’ returns at this time, this cost is incurred by the customer.

OTHER INTERNATIONAL RETURNS

RETURNS BY POST – REFUND ONLY

It couldn't be easier to send something back.

Post Office – take your parcel to any post office and return it using a traceable service. Costs will vary depending on your location and the weight of your parcel.

Rockwear Online Returns Address
Rockwear International 
Unit 5/3 Anisar Court
Molendinar QLD 4214

Please allow up to 21 days for your return to be processed.

RETURN POLICY FOR PURCHASES MADE DURING SPECIAL OFFERS/PROMOTIONS

The below is applicable to online and instore purchases.

Please Note: Refund and Exchange values are subject to re-calculation if you purchased multiple items within a special promotion, and later return one of them. This voids the promotion as the T&Cs are no longer met.

If you would like a refund on a style purchased as part of one of our promotions, we consider the item you choose to keep as being the full price item, and the one you are returning as being the discounted item. We will refund you the difference.

All refunds/exchanges are based on the item being returned in original condition with packaging and receipt. We are unable to offer any of the above without a valid receipt or proof of purchase.

Please note; items that have been purchased as a bundle deal or promotion (ie. Christmas gift bundle) cannot be split and can only refunded when all items are returned together. Individual items from within the bundle may only be exchanged for alternative sizes or colours within the same style group.

GIFT CARD/VOUCHER PURCHASES

Online or in store purchases made using a Gift Card can only be returned for an exchange, or Gift Card.

PURCHASE LOCATION

RETURN LOCATION

RETURN FOR EXCHANGE

RETURN FOR
GIFT CARD

RETURN FOR REFUND

In store

In store

yes

yes

n/a

Online

In store

yes

yes

n/a

Online

Online

n/a

yes

n/a


Please note: Gift cards or vouchers cannot be refunded or redeemed for cash. Lost or stolen gift cards cannot be remotely cancelled or replaced and are to be treated like cash.

OUR CHANGE OF MIND RETURNS POLICY

Unfortunately, for change of mind purchases we cannot refund or exchange any items that have been worn or used and are without tags. For change of mind purchases all items returned must be in original condition.

For health reasons, Rockwear Swimwear must have the hygiene adhesive strip or swing ticket intact for a return or exchange to be accepted, unless it exhibits a genuine manufacturing fault.

FAULTY ITEMS

If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund or exchange. 

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. 

A Rockwear product is considered faulty or not of acceptable quality if it:

  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If you believe there is a fault with an item you have received, please contact our customer service team as soon as you become aware of the fault. If you have purchased online, please include your order number so that we are able to arrange a FREE faulty return for you. 

To receive a replacement or refund, you must be able to:

  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to one of our stores with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

Photographs will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. A postage paid label will be provided to you to cover the cost of returning your item to us.

For further information on repairs, refunds or exchanges under Australian Consumer Law, please visit the official ACCC website.

RETURNS ON PAYPAL PURCHASES

Items purchased via PayPal can be returned to any of our stores or via our postal options.

If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.

  • Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
  • Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
  • Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

RETURNS ON AFTERPAY PURCHASES

If you have paid for your purchase using Afterpay and you would like to return any product for a refund, you can return them to any of our stores, or alternatively if you have purchased online you can post them back to our Online Returns Department.

Once we have processed your refund, it will automatically go through to Afterpay and once they process it, it will show up in your payment plan.

Afterpays system will then adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Their systems cannot spread the new purchase price out evenly across your four payments or across the remaining payments.

As per the Afterpay website, financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them.

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