Returns Policy

At Rockwear we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department.

PAYPAL PAYMENTS

Any orders made through Paypal can only be processed for a refund at the Online Returns Department. See below for details on returning your garments.

AUSTRALIAN DOMESTIC RETURNS

RETURNS BY POST – REFUND ONLY

It couldn't be easier to send something back. Book your return online and choose from:

ParcelPoint –our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience.

Post Office –
 take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Rockwear Online Returns Address

Rockwear International
Unit 2 /19 Harrington St
Arundel, QLD 4214

For both return methods, simply follow the steps below

  1. Go to parcelpoint.com.au/rockwear Follow the online process to book your return and print a shipping label. You can choose to return your parcel at at ParcelPoint store or any post office.
  2. Package your item(s) into the original parcel packaging or suitable new packaging.
  3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  4. Post your parcel back to us, by taking it to your ParcelPoint store or post office.
  5. Please allow up to two weeks for your return to be processed and for your account to be credited

Please ensure to obtain proof of postage.
All ParcelPoints deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.

For customers who are unable to return to a Rockwear store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

FREE RETURNS TO STORE

Rockwear offers free returns to any of our stores Australia wide for purchases made online using Credit Card & Afterpay payment methods. Please bring the receipt recieved with your order and ensure the garment is unworn & still has swing tags attached. To find your nearest Rockwear store, visit the store locator. Unfortunately we can't process returns that have been purchased using Paypal in-store at this stage.

OTHER INTERNATIONAL RETURNS

RETURNS BY POST – REFUND ONLY

It couldn't be easier to send something back.

Post Office take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Returns Address
Rockwear International
Unit 2 /19 Harrington St
Arundel, QLD 4214
Please allow up to 21 days for your return to be processed.

OUR RETURNS POLICY

Rockwear is happy to provide a full refund for all orders purchased online, exchanges and credit notes need to be processed in store provided:

  • You present the tax invoice sent with your goods as proof of purchase;
  • The item has not been worn or washed;
  • The swing ticket is still attached to the garment/item.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.

Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags. All items returned must be in original condition. 

For Health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.

Unfortunately we cannot process returns online for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any our physical locations Australia wide.

Top