Returns Policy

At Rockwear we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department.

PAYPAL PAYMENTS

Items purchased via PayPal can now be returned to any of our stores or via our postal options.

If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.

  • Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
  • Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
  • Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

See below for details on returning your garments.

AUSTRALIAN DOMESTIC RETURNS

FREE RETURNS TO STORE

Rockwear offers free returns to any of our stores Australia wide for purchases made online using Credit Card & Afterpay payment methods. Please bring the receipt recieved with your order and ensure the garment is unworn & still has swing tags attached. To find your nearest Rockwear store, visit the store locator.

RETURNS BY POST – REFUND ONLY

ParcelPoint –our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience.

Post Office –
 take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Rockwear Online Returns Address

Rockwear International
P O Box 549
Biggera Waters, QLD 4216

For both return methods, simply follow the steps below

  1. Go to parcelpoint.com.au/rockwear Follow the online process to book your return and print a shipping label. You can choose to return your parcel at at ParcelPoint store or any post office.
  2. Package your item(s) into the original parcel packaging or suitable new packaging.
  3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  4. Post your parcel back to us, by taking it to your ParcelPoint store or post office.
  5. Please allow up to two weeks for your return to be processed and for your account to be credited

Please ensure to obtain proof of postage.
All ParcelPoints deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.

For customers who are unable to return to a Rockwear store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

OTHER INTERNATIONAL RETURNS

RETURNS BY POST – REFUND ONLY

It couldn't be easier to send something back.

Post Office take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Returns Address
Rockwear International
P O Box 549
Biggera Waters, QLD 4216

Please allow up to 21 days for your return to be processed.

OUR RETURNS POLICY

Rockwear is happy to provide a full refund for all orders purchased online, exchanges and credit notes need to be processed in store provided:

  • You present the tax invoice sent with your goods as proof of purchase;
  • The item has not been worn or washed;
  • The swing ticket is still attached to the garment/item.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.

Unfortunately, for change of mind purchases we cannot refund or exchange any items that have been worn or used and are without tags. For change of mind purchases all items returned must be in original condition. 

For Health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.

Unfortunately the online team cannot process returns online for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any our physical locations Australia wide.

FAULTY ITEMS

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please see here.

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting our customer service team. You must be able to:

  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to one of our stores with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.

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