Delivery Information

Delivery During Sale Period

Please note during heavy sale periods delivery times may be delayed by an extra 2-3 working days.

Within Australia

Rockwear charges a flat rate of $10.00 for standard delivery and $15.00 for express delivery within Australia. But if you register with us orders over $125 with standard delivery will be delivered for FREE. (However from time to time Rockwear reserves the right to offer free delivery.)

Express orders can take from 1-3 business days and standard orders can take 3-5 business days depending on your location. To check delivery times for your area take a look at the Australia Post Network

Deliveries to the Cocos (Keeling) Islands - postcode 6799, may take up to 2 months to deliver via Australia Post.

To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up.

We use Australia Post for all our deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number will not be traceable for at least 4 hours.

If your order has not arrived within the allotted time or if there is a problem with your order, please email us at rwonline@rockwear.com.au or call us on 1300 476 259.

Order Tracking

Once your order has left our warehouse you will receive an email with a tracking number. Please go to http://auspost.com.au/track/ to follow the journey of your parcel. You will also be able to see the status of your order if you Login to the Rockwear website.

To New Zealand

Rockwear offers free standard shipping on orders over $150 to New Zealand, for all other orders, a flat rate of $20.00 applies for standard delivery

Standard orders can take 3-5 business days depending on your location. To check delivery times take a look at the Star Track Network.

To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. If there is no one at the delivery address to receive your parcel, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick it up.

Currently Rockwear will cover all taxes and duties which may be applied by customs in New Zealand, but has the right to change this policy at any time without notice.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

We use Star Track for all our New Zealand deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. Please note the number will not be traceable for at least 4 hours.

If your order has not arrived within the allotted time or if there is a problem with your order, please email us at rwonline@rockwear.com.au or call us on +61 2 9699 0508.

To Other International Destinations.

Rockwear charges a flat rate of $30.00 for standard delivery to all other international destinations (except south Korea).

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Please check your local Duties (or Customs tariffs) as they will vary country to country. The Customer is liable for any costs incurred by the destination country Customs authorities.

If for any reason you are not satisfied with your purchase, please contact us at rwonline@rockwear.com.au or +61 2 9699 0508.

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